What types of orthopedic equipment products do you offer?
We offer a wide range of orthopedic equipment, including braces, supports, mobility aids, and rehabilitation products designed to address various musculoskeletal conditions.
How do I find the right product for my needs?
Our website provides detailed product descriptions, specifications, and customer reviews to help you make an informed decision. Additionally, our customer support team is available to assist you with any questions or concerns.
Are the product images accurate representations of the items?
Yes, we strive to provide accurate and high-quality product images. However, slight variations may occur due to differences in monitors and screen settings.
Can I purchase orthopedic equipment offline?
Currently, we operate exclusively online. You can browse and order our products through our website.
How do I place an order?
Simply add the desired products to your cart, proceed to checkout, and follow the instructions to complete your purchase securely.
Can I modify or cancel my order after placing it?
Once an order is confirmed, modifications or cancellations may not be possible. Please review your order carefully before finalizing the purchase. If you need assistance, contact our customer support team.
What is your return policy?
We accept returns within 30 days of delivery for unused and unopened items. Please refer to our Returns Policy for detailed information on the return process and eligibility.
How do I initiate a return?
To initiate a return, please contact our customer support team. Provide your order number and details about the item you wish to return, and they will guide you through the process.
Do your products come with a warranty?
Yes, many of our products come with manufacturer warranties. Warranty information is specified on each product page. Please review the warranty details before making a purchase.
How do I claim warranty services?
If you encounter any issues covered by the warranty, contact our customer support team. They will guide you through the warranty claim process and provide necessary assistance.
General Information
Are your orthopedic products suitable for all ages?
Our products cater to various age groups. However, it's essential to review product specifications and consult with a healthcare professional to ensure compatibility with specific age-related requirements.
Are your products latex-free and hypoallergenic?
Many of our products are latex-free and hypoallergenic. Product details, including material composition, can be found on each product page for your reference.
Payment Information
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods. You can find the available payment options during the checkout process.
Is my payment information secure?
Yes, we prioritize the security of your payment information. Our website uses encrypted connections (SSL) to ensure a secure and safe transaction environment.